Bridge Health
A centralized solution for Clinical Research Associates to streamline travel management, ease reporting burdens, and maximize personal time
AI
UX/UI
Mobile
Project Overview
METHODS & TOOLS
Research
User Interviews
Interview Analysis
Prototyping
User Testing
Adobe XD, Figma, Maze Testing, AI Chat
DELIVERABLES
User Flow
Wireframes
High-Fidelity Prototypes
PLATFORM
iOS, Android
Talking to CRAs
Through the initial round of interviews, we learned:
Sites have a solid Wi-Fi connection — we thought offline mode could be crucial depending on location, but turns out that wasn’t a felt need
CRAs frequently travel between clinical trial sites & home
They need a more efficient way to manage schedule, logistics, timesheets, and expenses
When our client reached out to our team to create a mobile tool to support CRAs, their needs weren’t clear.
Key Pain Points
SCHEDULING FATIGUE
A lot of time spent scheduling site visits and travel engagements
HIDDEN OVERTIME
Often inputting collected data at their hotels after site visits
TRACKING BURDEN
Slow and manual process for data, timesheet, and expenses
Gaining Time Back
We designed an app that consolidates data capture, task tracking, timesheet entries, visit scheduling, and travel booking in one place, minimizing the frustration and time lost outside of work hours.
By conducting usability testing with CRAs using prototypes on a rapid user testing platform called Maze, we evaluated the relevance, discoverability, and usability of the features.
User Testing Missions
Mission 4 — Book Travel-
75% Completion Rate
Highlight: This process is “quicker” than their current one.
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100% Completion Rate
Highlight: Timesheet function would save time, especially if it can pull from their schedule.
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100% Completion Rate
Highlight: “I love that the visits are preplanned out based on our monitoring frequency…”
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100% Completion Rate | 5.3% Misclick Rate
Highlight: Booking seems easy. One user would like a quick one-click rebooking solution.
Addressing Complaints
Smart Scan: Submitting Expenses Easily
To use this feature, you take a photo of your receipt, wait for the app to enter the information automatically, review for accuracy, and submit.
“our expense systems. I feel like it’s very outdated…that’s very time consuming”
Only a few clicks to submit expenses
AI Billing: Say Goodbye to Manual Timesheets
With the help of Arc, the AI chatbot, CRAs can reduce search time for the correct billing code, label tasks by category, and break down the time spent on each study by telling it what tasks they worked on.
“for one RMV I could have six different bill codes”
Arc helps you quickly bill hours for multiple studies and tasks
AI Scheduling: One source For all your needs
Scheduling site visits and travel reservations for multiple studies can be time-consuming and overwhelming, especially when CRAs need to go through multiple applications and sites.
“we can be on 5 plus studies. So there can be different applications that we use… juggling all those about can be difficult”
Arc can schedule site visits for multiple studies at once
“I’m going to end the year at 198 flights, 112 nights in hotels…this year has all but ended me”
Easily book flights, hotels, and rental cars based on preference or cost
App Flow
Booking travel options with the help of AI chat
Completing tasks for a Monitoring Visit
Accessing Alerts and Timesheet Entry FeatureCheck out the Final Protype!
(Password Protected)
Reflection
User Input Over Saving Time
With tight deadlines at work, it’s easy to bypass stakeholders’ thoughts/feedback. Evidently, it was challenging to schedule interviews with CRAs because they have busy schedules. However, the effort was worth it as we made critical additions to the app and removed unnecessary features.
Research at the Core
Performing research for this project was essential to understanding the CRAs greatest needs and to knowing how to incorporate AI where it made the most sense.
→ Blueprint App
← Dashboard 2.0