Bridge Health

A centralized solution for Clinical Research Associates to streamline travel management, ease reporting burdens, and maximize personal time

AI

UX/UI

Mobile

Overview

METHODS & TOOLS

Research, User Interviews, Interview Analysis, Prototyping, User Testing

Adobe XD, Figma, Maze Testing, AI Chat

DELIVERABLES

User Flow, Wireframes, High-Fidelity Prototypes

PLATFORM

iOS, Android

Talking to CRAs

Through the initial round of interviews, we learned:

  1. Sites have a solid Wi-Fi connection — we thought offline mode could be crucial depending on location, but turns out that wasn’t a felt need

  2. CRAs frequently travel between clinical trial sites & home

  3. They need a more efficient way to manage schedule, logistics, timesheets, and expenses

drawing of a mobile tool with a question mark in front of it

When our client reached out to our team to create a mobile tool to support CRAs, their needs weren’t clear.

drawing of virtual interviews with CRAs

Key Pain Points

drawing of CRA feeling fatigued from scheduling

SCHEDULING FATIGUE

A lot of time spent scheduling site visits and travel engagements

drawing of CRA working in their hotel after doing a monitoring visit

HIDDEN OVERTIME

Often inputting collected data at their hotels after site visits

drawing of CRA burdened while trying to submit data, timesheet, and expenses on their laptop

TRACKING BURDEN

Slow and manual process for data, timesheet, and expenses

Gaining Time Back

We designed an app that consolidates data capture, task tracking, timesheet entries, visit scheduling, and travel booking in one place, minimizing the frustration and time lost outside of work hours.

By conducting usability testing with CRAs using prototypes on a rapid user testing platform called Maze, we evaluated the relevance, discoverability, and usability of the features.

User Testing Missions

screenshot of 100% success rate of Maze user testing task to book travel for CRA's next visit 
Mission 4 — Book Travel

  • 75% Completion Rate

    Highlight: This process is “quicker” than their current one.

  • 100% Completion Rate

    Highlight: Timesheet function would save time, especially if it can pull from their schedule.

  • 100% Completion Rate

    Highlight: “I love that the visits are preplanned out based on our monitoring frequency…”

  • 100% Completion Rate | 5.3% Misclick Rate

    Highlight: Booking seems easy. One user would like a quick one-click rebooking solution.

Submitting Expenses Made Easy

gif of how CRA can submit expenses spent during their trips
“our expense systems. I feel like it’s very outdated…that’s very time consuming”
— CRA Interviewee

The app can scan the receipt and automatically input the information into different fields

Xrim like I said is a real struggle

there’s so much after-hours admin work

screens that show how CRA can easily schedule visits for several different studies they are in charge of
“we can be on 5 plus studies. So there can be different applications that we use… juggling all those about can be difficult”
— CRA Interviewee
gif that shows how the CRA can use AI chat to easily book travel options
“I’m going to end the year at 198 flights, 112 nights in hotels…this year has all but ended me”
— CRA
screenshot of the CRA using AI chat to record hours for their timesheet
“for one RMV I could have six different bill codes”
— CRA Interviewee

AI chat can help you bill hours for different studies

App Flow

Booking travel options with the help of AI chat
Flow for when CRA is completing their tasks for a monitoring visit 
Completing tasks for a Monitoring Visit
flow for when CRA needs to check alerts or enter amount of hours spent on a study using AI chat 
Accessing Alerts and Timesheet Entry Feature

Reflection

User Input > Saving Time

With tight deadlines at work, it’s easy to bypass stakeholders’ thoughts/feedback. Evidently, it was challenging to schedule interviews with CRAs, as most of them have busy schedules. However, the effort was worth it as we made critical additions to the app and removed what was unnecessary.

Research at the Core

Performing research for this project was essential to understanding the CRAs greatest needs and to knowing how to incorporate AI where it made the most sense.

→ GlucoTrack

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